Shipping & Returns

Shipping Policy

Prairie Diamond Horsemanship U.S. Shipping Policy

Thank you for shopping at Prairie Diamond Horsemanship. All orders from Prairie Diamond Horsemanship are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact support at prairiediamondhorsemanship@gmail.com.

Where We Ship

Prairie Diamond Horsemanship is pleased to provide domestic and international shipping options. Please [click here] for more information about international shipping.

Prairie Diamond Horsemanship offers shipping to all USA states, territories, and even APO/FPO addresses.

Processing

We process orders during our normal business hours.
Unless otherwise stated, please allow 3 to 5 business days for us to process your order. Orders received before 11AM MST are usually shipped on the same day.
We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Horses, am I right?) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.

Shipping Rates & Timing

Prairie Diamond Horsemanship has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.

Tracking Your Order

When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at prairiediamondhorses@gmail.com.

Lost, Stolen, or Damaged Orders

While we wish we could control your package, once it is out of our hands we cannot ensure that your package gets to you like it should. If your order becomes lost, stolen, or damaged, please contact the delivery company.

How to Contact Us

If you have any questions or concerns regarding your order or the shipping options available, please contact us at prairiediamondhorsemanship@gmail.com.

Return & Exchange Policy

Last updated [14 April 2023]

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 21 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email us at prairiediamondhorsemanship@gmail.com, with "Returns" in the subject to obtain a Return Merchandise Number (RMN). After receiving a RMN, place the item securely in its original packaging and include your proof of purchase and a printed out return form, and mail your return to the following address:

Prairie Diamond Horsemanship

Attn: Returns

[RMN #]

25550 Hillside rd

Pueblo, Colorado, 81006

USA

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

STORE CREDIT

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days of your item arriving to Prairie Diamond Horsemanship to process your return or exchange. We will notify you by email when your return has arrived and again once it has been processed. After your return has been processed, we will email you a redeemable code for store credit of 75% of the purchase price (not including tax or shipping) on outright returns or we will mail you the correct size on exchanges.

EXCEPTIONS

The following items cannot be returned or exchanged:

Customs
Sale Items

For defective or damaged products as a result of shipping, please refer to our shipping policy.

Please Note

A $5 restocking fee will be charged for all returns in excess of $25.
Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at prairiediamondhorsemanship@gmail.com.